Refund Policy

Refund and Cancellation Policy

Last updated: October 17, 2026

The products sold on neurotots.co by Korven LLC are exclusively digital content (PDF files to download and print), sent by email immediately after your payment is confirmed.

30-day money-back guarantee

If you are not satisfied, we will give you a full refund, no questions asked, for:

• the first payment of $9.99 (€9.99 for customers billed in euros) for the NeuroTots Focus System;
• the optional Complete Learning System offer at $14.99 (€14.99).

Simply write to support@getneurotots.com within 30 days of your order, including your order number or the email address used for the purchase.

Monthly renewals (NeuroTots Monthly Access)

A renewal of $49.90 (€49.90) that was charged by mistake or that you did not want can be refunded on request to support@getneurotots.com within 14 days of that charge. If you wish, we will cancel your monthly access at the same time so that no further charges are made.

Canceling monthly access

NeuroTots Monthly Access has no commitment. You can cancel at any time, free of charge:

• using the cancellation link in your order confirmation email;
• or by writing to support@getneurotots.com.

To avoid the next charge, cancel before your renewal date. You will receive a cancellation confirmation by email, no further charges are made and you keep your access until the end of the period already paid for. We send you a reminder email before each renewal.

How refunds are issued

Refunds are issued to the payment method used for the order (card, Apple Pay or Shop Pay). The time it takes for the credit to appear on your account depends on your bank.

Right of withdrawal for digital content

In accordance with Article L221-28 13° of the French Consumer Code and Article 16(m) of Directive 2011/83/EU, by placing an order you expressly request immediate access to the digital content and acknowledge that you waive your 14-day right of withdrawal as soon as performance begins, that is, as soon as the files are made available to you. This waiver does not affect the 30-day money-back guarantee or the refund of renewals described above.

Download problem or defective file

If you do not receive your files, if a link does not work or if a file is damaged, write to us at support@getneurotots.com and include your order number. We will send you valid access as quickly as possible. If we are unable to provide you with a conforming file, you will be refunded. This legal guarantee of conformity for digital content applies in all cases.

Bank statement descriptor

Our charges appear on your bank statement as HELLONEURO* NEURT. If you do not recognize a charge, write to us at support@getneurotots.com: we handle every request promptly.